Luis establishes trust fast — with customers, with clinical staff, with the team he's troubleshooting alongside — and pairs that with a habit of decoding problems that aren't immediately apparent. Across two decades in healthcare technology, that combination has shown up as enhanced product usage, stronger team productivity, and support contracts that hit their uptime commitments.
His background spans hardware, networks, servers, and databases (Windows Server, VMware, Citrix/XEN, MS SQL, Oracle), with a specialization in Electronic Health Record systems and the HL7 interfaces that keep them talking to each other. He's trained physicians, nurses, medical assistants, and administrative staff directly on the tools he supports — not just the help desk ticket, but the person on the other end of it.
More recently, that same troubleshooting instinct has extended into AI-assisted workflows — directing coding agents and assistants like Claude Code, Google Gemini, and Microsoft Copilot, and building automation with tools like n8n, to move faster through research, debugging, and delivery without losing the rigor the work demands.
Escalation Support
Root-cause analysis on the HL7 interface failures and EMR issues other tiers have already given up on.
Clinical Training
Trained physicians, nurses, MAs, and front-office staff directly on the Electronic Health Systems he supports.
Uptime & Continuity
Delivered 24/7 support commitments and business continuity across hospital and vendor contracts alike.
AI-Assisted Delivery
Directs AI coding agents and automation platforms — Claude Code, Gemini, Copilot, n8n — to accelerate research, debugging, and delivery.